You can choose a standard size or leave us custom size, for custom size, we need the following information in the order notes when you check out :
Shoulder to knee( for knee length dress only):________inch/cm
Shoulder to Floor:______inch/cm
Your height without shoes:________inch/cm
The height of shoes:________inch/cm
Processing time: 15 business days
Shipping Time: 3-5 business days
|Hemline/ Train||Sweep Train|
QUESTIONS & ANSWERSAsk a Question
Can I send you a picture of a dress not from your website and you make it for me?
Yes, we could customize the dress even though it is not on our site. And you just need to email us about the pictures . We will get back to you as soon as we could. Thanks.
Hi, do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
We are so sorry but we are online ONLY! While we may open a store in the future, all of our dresses are available here on the website.
Is your size chart based on UK or USA standard? How is better to order right size?
Our size chart is based on the USA size. You could find your correct size by referring to our size chart. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.
If my prom is in may, when should I order the dress, and how does the sizing work?
Hi, ususally you can get your dress in 31 days without rushing order. But If the dress is complex, can you place your order on the end of February? Our dresses are ture sizes to our size chart. Can you refer to our sizes chart or choose customized sizes?
What is your Return Policy?
Customers need to contact our customer service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
How long can I receive my item/Why does processing status last so long?
Total Delivery Time is based on the tailoring/processing time + shipping time, you will find them in the product pages.usually you can get your order in 30 days.If you want to get it sooner, we also have rush order options for your reference.
Can I return or cancel the dress if I change my mind/Can I order more than one dresses but just keep what i like the best and return the others?
Each dress is made to order from us, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
Do the built in bras support very well?
Hi, all our dresses are built in bras, please do not worry.
Are there more pictures?
All product images available are on our website.