Returns,Refund & Dispute

Return Policy
Your satisfaction is our long-term goal and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the products that we made meet your requirement. Try on your products as soon as possible without removing the tags, altering, or washing the dress.
For wedding accessories, accessories, shoes:
If you are not 100% satisfied with the item quality of your purchase from Sassymyprom.com, you can return or exchange your items within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and original package.
3. The round-trip freight is paid by buyer.
4. Before you return, please contact our customer service at first.
5.Please take care of the package and all relevant information of the receipt for the follow-up return as evidence.
6.You will be responsible for all return shipping costs.
For wedding dresses, bridesmaid dresses, mother of the bride dresses, flower girl dresses, special occasion dresses:
a. Standard size:
If you are not 100% satisfied with the dress quality of your purchase from Sassymyprom.com, you can return or exchange your items within 7 days from the delivered date.
Request:
1. Items received within 7 days from the delivered date.
2. Items received unused, undamaged and original package.
3.Before you return, please contact our customer service at first.
4.You will be responsible for all return shipping costs.
b. Custom-made size:
Please contact our customer service staff at first.
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